ABOUT leanne allcock-mead solicitors

founder profile

As an award-winning regional dispute resolution lawyer, I specialise in litigation and dispute resolution for individuals and corporate clients, specifically tailored to suit your needs, no matter how complex the issue.

The terms “litigation” and “dispute resolution” are often used interchangeably, although litigation refers specifically to resolving issues through the courts, while dispute resolution pertains to alternative less contentious methods.

Having qualified as a solicitor in 2002, and with extensive experience in both litigating and adopting alternative forms of dispute resolution, I can advise you on the most appropriate course of action for your dispute, from facilitated settlement through the use of mediation to running a claim to trial.

I am adept in dealing with all sizes of civil and commercial claims, from low to high value, as well as all stages of litigation, from pre-issue to enforcement.

I have also regularly appeared before both the county and the high courts, representing and protecting my clients’ interests to the highest professional standard at all times.

Having been appointed Head of Litigation and Dispute Resolution in a well-established local law firm, I went on to found L.A.M solicitors in early 2019.

At L.A.M Solicitors we provide a wide range of personal and commercial dispute resolution services. We are also able to assist clients and members of the public with swearing oaths and affidavits, and taking statutory declarations.

To find out more information about the services that we can offer, please call 01621 856683 or email leanne@lamsolicitors.com.

Complaints Procedure
Here at L.A.M Solicitors we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service provided, then you should inform us immediately so that we can endeavour to resolve the problem for you.

In the first instance it may be helpful to call Leanne Allcock-Mead directly on 01621 856683 to discuss your concerns on an informal basis, and she will do her very best to resolve any issues as quickly as possible.

If, however, you would like to make a formal complaint to us, then the matter should be submitted in writing as set out below.

Submitting a complaint

If you are looking to raise a complaint with L.A.M Solicitors, please set out your concerns in writing via either email or by post:

Heybridge Business Centre,
110 The Causeway,
Maldon
Essex
CM9 4ND.

Investigating a complaint

We have an established procedure for dealing with client complaints and endeavour to deal with every such matter in accordance with the following:

  • We will acknowledge any written complaint within seven days of receipt.
  • We will conduct a full investigation and an independent review of the matter.
  • We aim to respond in full to any written complaint within 28 days. In the event that we require additional time, for example, because the complaint is complex in nature, we will inform the complainant of when a response will be received.
  • We will reply to the complaint in writing, setting out our views and how we propose to resolve the matter. In the event that the complaint is upheld, we will offer appropriate redress, which may include a reduction in fees or other suitable remedy. Where the complaint is dismissed we will set out our reasons fully.
  • We will seek to identify the cause of any problems of which the client has complained, not only offering appropriate redress but also correcting any unsatisfactory procedures to prevent any similar problems from arising in the future.
  • We will record and report centrally all complaints received from clients.
  • Please feel reassured that by making a complaint, this will not affect how we handle your case.

    Making a complaint
    Here at L.A.M Solicitors we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service provided, then you should inform us immediately so that we can endeavour to resolve the problem for you.

    In the first instance it may be helpful to call Leanne Allcock-Mead directly on 01621 856683 to discuss your concerns on an informal basis, and she will do her very best to resolve any issues as quickly as possible.

    If, however, you would like to make a formal complaint, then you can read our full complaints procedure here.

    What to do if we cannot resolve your complaint

    The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

    Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response from us to your complaint, and

    • No more than six years from the date of act/omission, or
    • No more than three years from when you should reasonably have known there was cause for complaint.

    If you would like more information about the Legal Ombudsman, please contact them directly either by telephone, email or post:

    The European Commission’s website also provides a platform for online dispute resolution which can assist in resolving disputes. http://ec.europa.eu/consumers/odr

    What to do if you are concerned about our behaviour

    The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like suspected dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

    You can raise your concerns with the Solicitors Regulation Authority directly using their online form at:

    www.sra.org.uk/consumers/problems/report-solicitor.page#how-report-sra.

    Diversity Information

    We collect, report and publish data on the diversity of our workforce. Please contact us at leanne@lamsolicitors.com if you would like to receive a copy of our latest report.

    core values

    our mission

    Here at L.A.M Solicitors, our mission statement is simple – we aim to help you resolve your dispute as quickly and effectively as possible. We also aim to maximise your prospects of success whilst minimising any stress.

    client satisfaction

    We believe in building long-term relationships with our clients that last. In this way you can be confident that if you need advice now or in the future, L.A.M Solicitors will be on hand to assist with any dispute that may arise.

    tailored service

    At L.A.M Solicitors we provide a wide range of personal and commercial dispute resolution services, specifically tailored to suit both your individual and corporate requirements.

    Contact Info

    Heybridge Business Centre,
    110 The Causeway,
    Maldon
    Essex
    CM9 4ND

    Phone number:

    01621 856683

    Email

    leanne@lamsolicitors.com

    Business hours

    Monday: 9AM - 5PM
    Tuesday: 9AM - 5PM
    Wednesday: 9AM - 5PM
    Thursday: 9AM - 5PM
    Friday: 9AM - 5PM
    Sat - Sun: CLOSED
    Bank Holidays: CLOSED

    Leanne Allcock-Mead Solicitors is a limited liability company, registered in England and Wales with registration number 11669444 whose registered office is SF 4 The Heybridge Business Centre, 110 The Causeway, Heybridge, Maldon, Essex CM9 4ND. A list of the Directors of Leanne Allcock-Mead Solicitors is available for inspection at the registered office.

    Leanne Allcock-Mead Solicitors is authorised and regulated by the Solicitors Regulation Authority under No. 655649.